Privacy Notice for Telemex Mobile

1. What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us or that is provided through the use of the Services, including:

• Name
• Email address
• Contact details
• Login and account information
• Company or organisation details where applicable
• Support or communication content you send to us

Application data

If you use Telemex Mobile, we may collect the following information where necessary for app functionality:

Geolocation information

We may request access to location information from your mobile device, including background location where required for app functionality. For Telemex Mobile, location data may be used when a user connects to an approved vehicle device in order to support vehicle tracking, operational monitoring, and location-linked vehicle records. Location tracking runs only while the relevant connection or active operational session remains active and stops when the session or connection ends.

Bluetooth and connected device access

We may request access to Bluetooth and nearby device functionality to scan for, detect, and connect to authorised vehicle hardware such as OBD-II devices and other supported hardware.

Camera and media access

We may request access to the device camera, photos, or files so users can capture and upload supporting images and records, such as maintenance images, inspection evidence, or fuel receipt photos.

Mobile device data

We may automatically collect device information such as:

• Mobile device model
• Operating system and version
• App version
• Device identifiers
• Crash and diagnostic information
• IP address or network-related information
• Usage and activity logs

Vehicle and operational data

When using connected vehicle features, we may collect or receive:

• Connected hardware identifiers
• Vehicle diagnostics and operational data
• Session activity records
• Connection timestamps
• Tracking-related operational information

2. How Do We Process Your Information?

We process your information to:

• Create and manage user accounts
• Authenticate users and maintain access control
• Provide Telemex Mobile functionality
• Connect to authorised vehicle hardware
• Support vehicle tracking and operational monitoring
• Record and manage maintenance, fuel, inspection, and compliance information
• Respond to support requests and service issues
• Maintain platform performance, reliability, and security
• Investigate misuse, abuse, or policy violations
• Comply with legal and regulatory obligations

3. What Legal Bases Do We Rely On?

If you are in the UK, EEA, or another jurisdiction with similar legal requirements, we rely on one or more of the following legal bases:

• Performance of a contract – where processing is necessary to provide the Services
• Legitimate interests – where processing is reasonably necessary for our legitimate business interests
• Consent – where you have given permission, such as certain device permissions
• Legal obligation – where processing is necessary to comply with law or regulatory requirements

4. When and With Whom Do We Share Your Information?

With authorised client organisations

Where Telemex Mobile is used by or on behalf of a client organisation, relevant operational and user-related data may be accessible to that organisation in accordance with its authorised use of the platform.

With service providers

We may share information with trusted third-party service providers that support our Services, such as:

• Hosting and cloud infrastructure providers
• Authentication and security providers
• Support and communications providers
• Analytics, diagnostics, or monitoring providers
• Data storage and processing providers

These providers are required to protect the information and only process it on our instructions or as otherwise permitted by law.

For legal reasons

We may disclose information where required to do so by law, regulation, court order, legal process, or governmental request.

We do not sell personal data.

5. Do We Use Cookies and Tracking Technologies?

If you use our website or web-based services, we may use cookies and similar technologies where applicable for functionality, analytics, and security. If you use only the mobile app, some equivalent mobile technologies may be used for diagnostics, session management, or performance monitoring.

You can usually manage cookies through your browser settings. Device permissions and app access settings can usually be managed through your mobile operating system settings.

6. Is Your Information Transferred Internationally?

Your information may be processed in countries other than your own, including where our infrastructure or service providers operate.

Where required by applicable law, we take appropriate steps to protect personal information transferred internationally, including contractual and organisational safeguards.

7. How Long Do We Keep Your Information?

We keep personal information only for as long as necessary for the purposes described in this notice, unless a longer retention period is required or permitted by law.

Retention may depend on:

• Account status
• Client contractual requirements
• Legal and regulatory obligations
• Operational and dispute-resolution needs
• Security and audit requirements

When we no longer need personal information, we will delete, anonymise, or securely store it in accordance with applicable law and our retention practices.

8. How Do We Keep Your Information Safe?

We implement reasonable technical and organisational security measures designed to protect the personal information we process.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Users should also take reasonable steps to protect their own accounts and devices.

9. Do We Collect Information from Minors?

Telemex Mobile is not intended for children under the age of 18, and we do not knowingly collect personal data from minors. If we become aware that we have collected personal information from a minor without appropriate authorisation, we will take reasonable steps to delete that information.

10. What Are Your Privacy Rights?

Depending on where you are located, you may have rights such as:

• The right to access personal information
• The right to correct inaccurate information
• The right to request deletion
• The right to restrict or object to certain processing
• The right to data portability
• The right to withdraw consent where consent is the legal basis

You may also have the right to complain to a relevant supervisory authority, including the UK Information Commissioner's Office where applicable.

To exercise your rights, contact us using the details below.

11. Do We Make Updates to This Notice?

Yes. We may update this privacy notice from time to time to reflect changes in our Services, legal requirements, or privacy practices.

The updated version will be indicated by a revised "Last updated" date and will take effect when published.

12. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact us at: